Sending troubleshooting information to IBM

After you have generated and collected troubleshooting information for a problem, you can send it to IBM® to help with problem determination for a support case.

About this task

When you are sending troubleshooting information, a good description of the problem and the data is the most important information you can provide to IBM. Do not send data without providing a description!

Procedure

For FTP and email instructions, see Exchanging information with IBM Software Support for problem determination.
Go to the IBM My Support site to open or update a case.

Note: Always update your case to indicate that data was sent.

For more information about IBM Support, including how to register for support, see the IBM Support Guide.
If you need to speak with IBM Software Support, contact your country representative. If you need to speak with IBM Software Support in the US, you can call 1-800-IBM-SERV.