Collecting information for Managed File Transfer problems on Multiplatforms

If you need assistance from IBM® Support to resolve a problem when a Managed File Transfer (MFT) agent, logger or command is reporting a problem or failing to work properly on Multiplatforms, you first need to collect troubleshooting information to send to IBM Support to help find a solution. The information that is needed depends on the problem that you are seeing.

1. Collect the information that is needed for the type of problem that you are seeing:
   • Managed File Transfer agent problems
   • Managed File Transfer protocol bridge agent problems
   • Managed File Transfer resource monitor problems
   • Managed File Transfer managed transfer problems
   • Managed File Transfer database logger problems
   • Managed File Transfer file logger problems
   • Managed File Transfer command problems
2. After you have collected the Managed File Transfer data that is needed to investigate the problem, create an archive containing all of the relevant files.
   For more information, see Creating an archive of MFT troubleshooting information.
3. Send the information that you have collected to IBM.

   A good description of the problem and the data is the most important information you can provide to IBM. Do not send data without providing a description!

   For FTP and email instructions, see Exchanging information with IBM Software Support.

   To open or update a case, go to the IBM My Support site.

   Note: Always update your case to indicate that data was sent.

   If you need to speak with IBM Software Support, contact your country representative. If you need to speak with IBM Software Support in the US, you can call 1-800-IBM-SERV.