IBM Support Assistant (ISA)
The IBM Support Assistant (ISA) helps you to resolve questions and problems with IBM software products by providing access to support-related information and troubleshooting tools.
ISA is available at no charge to install on your computer; you then install the relevant product add-ons. ISA has a built-in user guide, and the ISA download package includes a quick start installation and configuration guide. This topic contains a brief overview of the features of the ISA Workbench Version 4; you can find more detailed information on the IBM® SupportAssistant web page.
From the ISA home page you can search for information, analyze
problems, and collect data to send to IBM.
- Find information
- Click Find Information to search multiple
information sources concurrently. You can search the following sources.
- IBM software support documents
- IBM Developer
- IBM news groups and forums
- Google Web search
- Guided troubleshooter content
- Product documentation
- Analyze problem
- Click Analyze Problem to access diagnostic
tools or a guided troubleshooter, or to collect data. More tools might
be made available periodically, so check for updates by clicking Find
new add-ons.
- Collect and send data
- Click Collect and Send Data to complete
the following tasks.
- Collect diagnostic data automatically from a local or remote computer.
- Send files to IBM Support for problem determination.
- Create and submit a new problem report.
- View or update an existing problem report.
For information on installing the ISA, see Installing the IBM Support Assistant (ISA).