Candidates Experience with the Candidate Zone

Product: BrassRing on Cloud

Candidates Experience with the Candidate Zone

It is a recommended best practice to include instructions in the candidate’s email directing them to select either the documents or forms tab, depending on your process.
This process was updated as part of the Candidate Portal integration to Candidate Zone Released to Production with Release 18.08.20.
It is recommended to have an email sent to the requisition’s Recruiter or Manager notifying them about the response after the candidate has responded to an offer.

Process

The candidate receives an email, which includes a Candidate Zone – Application Documents & Forms hyperlink.
The candidate selects the hyperlink and logs in to the Talent Gateway by using the credentials they created during the application process or, if your organization manually added this candidate, the candidate logs in with the credentials that are defined by your organization.
After logging in, the Status tab for the requisition opens. Candidates who receive an offer also have an alert on the screen. Selecting the alert opens the offer posted to the Candidate Zone.
There are three tabs available to the candidate:
- The Status tab displays the status description and date of application or other HR status category.
- The Documents tab displays documents with the subsidiary form, files, or document packets posted by a recruiter for a specific candidate in a specific requisition folder. Documents are often used for Offer Letters and document subsidiary forms are used to collect additional information or an offer response from the candidate. The cards in this tab include file name, Added on date, Expires date, and a clear Action required indicator for any offer letters the candidate must review and provide a response.
- Candidates can select the document title or Review offer to review the offer and respond by using the doc subsidiary form.
- If a Document Packet was posted to the candidate zone the candidate selects View packet.
  - The offer letter with the document subsidiary form opens as a PDF.
  - The expires date only shows if the client setting Candidate Portal - Append expiration date to the links of posted documents and document packets is enabled.
  - For candidates accessing the Talent Gateway by using mobile devices, a modal window opens with a button Review document to download a PDF document, and text stating: Please review the attached document before proceeding. Candidates are required to download and review the offer document before they can open the subsidiary form. The following are the options available for candidates that use mobile devices.
    - If the candidate selects Review document, it initiates the download action on this device and the candidate then opens the PDF.
    - If the candidate selects the Review later link, it acts as a back link returning the candidate to the previous page, for example the Application Details page.
    - If the candidate that uses mobile browser returns to offer page, and has already selected Review document, the modal is no longer displayed. Instead, a button with the label Review document is displayed.
  - For Document Packets, after selecting View packet, the Document Packet page opens. Candidates can then access attachments and review or respond to their offer.
- The Forms tab displays candidate forms that were posted by a recruiter for a specific candidate in a specific requisition folder. Forms posted to the Candidate Zone are often meant to collect additional information that wasn’t collected in the initial submission process. Collecting form data by using the Candidate Zone instead of by using an eLink is more secure as candidates are required to log in to their Talent Gateway profile. The form card includes form title, Added on date and a link to View or complete the form.
- - After a form is completed, the card might be removed from view based on your organization’s Client Setting Candidate Portal - Auto-remove candidate form on completion. If set to No, candidate forms that are completed by the candidate remain visible, in view-only mode, in the Candidate Zone. If set to Yes, candidate forms that are completed by the candidate are removed from the Candidate Zone.
  - If a form is deleted by a BrassRing user, the form is automatically removed from the candidate’s Candidate Zone.
  - A translated form shows by default, for example, a French-Canadian form shows on a French-Canadian Talent Gateway, but other available form translations are available for candidates to select and switch to. Only the form contents translate, the Talent Gateway remains in the site locale.
  - If a form is not translated in the Talent Gateway site locale, the system defaults the candidate form to the client’s base locale. For example, if the Personal Identification form is not translated in French-Canadian, and it is posted by a recruiter to a candidate who has a Talent Gateway profile in French-Canadian, then the form defaults to the client’s base locale, such as US English. Best practice is to translate all candidate forms, fields, and options that might be posted to a Talent Gateway.

: Email WatsonTalentTraining@us.ibm.com if you have a suggestion for improvement, or encounter an issue on this documentation. Include the product and page title in your email.