If you have a problem with your IBM® software, you can search the information
center on your local system or network or search the Internet to determine
whether the resolution to your problem is already documented.
Search the information center
IBM provides extensive documentation within the
information center. You can use the powerful search function of this
information center to query conceptual information, instructions for
completing tasks, reference information, and support documents.
Searching with support tools
The following
tools are available to help you search IBM knowledge
bases:
- IBM Support Assistant (ISA)
is a free software serviceability workbench that helps you resolve
questions and problems with IBM software
products. Instructions for downloading and installing the ISA can
be found on the ISA web site: http://www.ibm.com/software/support/isa/.
- IBM Software Support Toolbar
is a browser plug-in that helps you search IBM support sites. You can download the toolbar
at http://www.ibm.com/software/support/toolbar/.
Receiving automatic updates
You can receive
automatic updates in the following ways:
- My support
- To receive weekly email notifications regarding fixes and other
support news, follow these steps:
- Go to the IBM Software Support web site
at http://www.ibm.com/software/support/.
- Click My notifications on the right side
of the page under Stay informed.
If you already
registered for My support, sign in and skip to the next step. If you
did not register, click Register now.
- Complete the registration form by using your e-mail address as
your IBM ID and click Submit.
- Identify what and how you want to receive updates.
- Click the Subscribe tab and then click Information
Management or another software brand or type of hardware.
- Select one or more products by name, for example, IBM Content
Manager Enterprise Edition or IBM Content
Manager OnDemand, and click Continue.
- Select your preferences for how to receive updates, whether by e-mail,
online, or as an RSS feed.
- Select the types of documentation updates that you want to receive,
for example, new information about product downloads and discussion
group comments.
- Click Submit.
- RSS feeds
- For information about RSS, including steps for getting started
and a list of RSS-enabled IBM web
pages, go to http://www.ibm.com/software/support/rss/.