Citizen alerts and to-do messages

When citizens must provide documentation to the agency, they see an alert in their dashboard, and a to-do message for each application or benefit case where documents are needed. Only linked users see the verification alert and to-do messages.

The alert is removed when there is at least one document submitted for each verification.

To-dos are grouped by case, so a citizen can have multiple to-dos if they have multiple applications or cases. The to-do messages for a case are removed when all documents are provided for that case.