Software that you have is not discovered because its signature is missing

It might happen that software that is installed is not discovered because the signature or the software ID tag does not exist on the computer where the software is installed.

1. Upgrade License Metric Tool to the latest version to ensure that the latest software catalog is used for software discovery.
2. Check what signature or software ID tag is used to discover the software.
   1. Go to Reports > Software Components.
   2. To filter out the report, hover over Configure, and click Configure View. Then, specify appropriate filters. For example, Name, contains, DB2.
      
   3. To view signatures that are used to discover this component, click the link in the Name column.
      
3. Check whether any of the signatures or the software ID tag exists on the computer where the software was not discovered.
   • If the number of signatures is 0, the software is discovered by a software ID tag. Check whether .swidtag file is in the installation directory of the software that was not discovered.
   • If the number of signatures is greater than 0, check whether any of discovery signatures exists on the computer.
     

What to do next

• If none of the signatures nor the software ID tag exists on the computer, open a case and file it against the product that was not discovered.
• If a signature or the software ID tag exists on the computer but the software is not discovered, open a case, and file it against License Metric Tool.

In both cases provide the following information.

• Exact name of the product that was not discovered, including its release
• Part number of the product that was not discovered
• Platform on which the product was not discovered