Integration problems

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Learn about problems that might occur during the integration of License Metric Tool with IBM® Software Central or Red Hat® Marketplace and how to troubleshoot them.

Integration with IBM Software Central or Red Hat Marketplace fails and one of the following errors is shown on the Computer Groups report, All Metrics report or in the server log.

The following error is shown on the Computer Groups report when you try to set up connection to IBM Software Central or Red Hat Marketplace:

An unknown problem occurred while connecting to IBM Software Central or Red Hat Marketplace. 
For more information, check the License Metric Tool server logs.

The following error is shown on the All Metrics report when you try to upload data to IBM Software Central or Red Hat Marketplace:

Cannot connect to IBM Software Central or Red Hat Marketplace.
Check whether the License Metric Tool server has network connectivity to 
IBM Software Central or Red Hat Marketplace 
and whether the pull secret that was provided on the Computer Groups panel is correct.

The following error is written in the License Metric Tool server log:

00000033 SystemOut O [JAVA] [ERROR]  (Default Executor-thread-2) Some unexpected problem occurred
while testing connection to RHM javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
	at com.ibm.jsse2.g.a(g.java:52)
	at com.ibm.jsse2.g.a(g.java:51)
	at com.ibm.jsse2.bb.a(bb.java:89)
	at com.ibm.jsse2.g$c.consume(g$c.java:15)
	at com.ibm.jsse2.bb.a(bb.java:233)
	at com.ibm.jsse2.a0.a(a0.java:40)
	at com.ibm.jsse2.bj.b(bj.java:188)
	at com.ibm.jsse2.bj.f(bj.java:115)
	at com.ibm.jsse2.bj.a(bj.java:386)
	at com.ibm.jsse2.bj.startHandshake(bj.java:431)
	at com.ibm.net.ssl.www2.protocol.https.c.afterConnect(c.java:66)
	at com.ibm.net.ssl.www2.protocol.https.d.connect(d.java:67)
	at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1366)
	at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1341)
	at com.ibm.net.ssl.www2.protocol.https.b.getOutputStream(b.java:28)
	at com.ibm.license.mgmt.core.actions.rhmexport.tasks.RhmConnectionImpl.sendPOSTRequest
      (RhmConnectionImpl.java:90)

To maintain integration with IBM Software Central or Red Hat Marketplace, perform the following steps.

Log in to the computer where the License Metric Tool server is installed.
Stop the License Metric Tool server.
Open the java.security file that is in the following directory: installation_directory/jre/jre/lib/security.
Remove the RSAPSS value from the jdk.tls.disabledAlgorithms list, and save the file.
Start the License Metric Tool server.