Initiating the Android Enterprise migration on a device

When the migration request reaches the device, users can initiate the migration on the device.

About this task

MaaS360® performs the following checks before initiating the migration:
  • The battery charge must be 30 percent or above.
  • The device must be connected to the internet.
  • Android devices running OS versions earlier than 7 must be encrypted.
  • The time on the device and the server must be synchronized.
  • The Play Store Services app must be up-to-date.
  • The shared device must not be in a signed-out state. If a user has signed out of a device, they must sign back in to the MaaS360 app before they can start the migration.
  • The device must not be out-of-compliance (OOC).
Migration check
Note: An error message is displayed and the migration process is stopped if the device does not meet any of the above conditions.

Follow these steps to initiate the migration on the device:

Procedure

  1. Tap the migration request notification or open the MaaS360 app.
  2. Click Migrate to Android Enterprise.
    Migration button
    The Android Enterprise Migration screen is displayed.
  3. Click Start Migration.
    Start migration
    The profile owner migration is initiated.
  4. Accept the Android Enterprise terms and conditions.
    PO Migration Terms
    The Work Profile is created on the device.
    Work Profile is being created
    The Google account is configured.
    Google Account Configured
    The Samsung Knox License (SKL) or Enterprise License Management (ELM) license is activated if the licenses are enabled by the administrator.
    License activation
    The migration is completed successfully and the device is ready to use.
    Migration completed

Results

The device is successfully migrated to the Work Profile. Work apps are moved to a work space and marked with a briefcase icon. Note: Migration might fail in cases such as a failed Google attestation, lost or no internet connection, failed Samsung Knox License activation, or failed Google account creation. In these cases, you can either retry or abort the migration. If the migration is aborted, the device is restored to Device Admin mode.

What to do next

Open the older MaaS360 app without the briefcase icon on the device and then click Continue to uninstall the app.

Uninstall legacy DA app