MaaS360 platform system requirements

System requirements for the MaaS360 platform.

Latest MaaS360 platform release system requirements

The following table lists the system requirements for the latest release of the MaaS360 platform - 10.89 (17 March 2023):
Component Latest release version
Supported languages in the Portal
  • English
  • German
  • Spanish
  • French
  • Italian
  • Japanese
  • Chinese (Simplified and Traditional)
  • Korean
  • Portuguese
  • Dutch
  • Czech
  • Polish
  • Norwegian
  • Swedish
Supported browsers MaaS360 supports the most current version and also the last two versions (with the exception of Internet Explorer) of the following browsers:
  • Google Chrome: 79, 80, 81
  • Firefox: 74, 75, 76
  • Safari: 11, 12, 13
  • Opera: 66, 67, 68
  • Microsoft Edge: 79, 80, 81
  • Internet Explorer: 11
Supported ciphers
  • TLSv1.2 ciphers
    • TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
    • TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
    • TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256
    • TLS_ECDHE_ECDSA_WITH_CHACHA20_POLY1305_SHA256
    • TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384
    • TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256
  • TLSv1.3 ciphers
    • TLS_AKE_WITH_AES_128_GCM_SHA256
    • TLS_AKE_WITH_AES_256_GCM_SHA384
    • TLS_AKE_WITH_CHACHA20_POLY1305_SHA256
iOS agent information Current agent: 5.40
  • MaaS360 for iOS 13.0+
  • Secure Browser for iOS 10.0+
  • Secure Editor for iOS 10.0+
  • Wrapping and SDK 10.0+
  • Platform MDM 6+
Android agent information Current agent: 8.20
  • MaaS360 for Android 5.0
  • MaaS360 Docs 4.1+ (Recommended 5.0+)
  • PIM 4.1+ (Recommended 5.0+)
  • Secure Browser 4.1+ (Recommended 5.0+)
  • Secure Viewer 4.4+ (Recommended 5.0+)
  • Secure Editor 4.4+ (Recommended 5.0+)
  • Remote Support 4.1+ (Recommended 5.0+)
  • Wrapping and SDK 4.1+ (Recommended 5.0+)
  • Platform MDM 4.1+ (Recommended 5.0+)
  • Android Enterprise (previously Android for Work) 5.0+
  • Kyocera OEM App 6.0+
  • Zebra OEM App 4.4.x+
macOS information Current version: 2.50

macOS 10.10+
Windows information
  • MaaS360® for Windows Phone 8.1+ (new enrollments not supported)
  • Secure Browser for Windows Phone 8.1+ (new enrollments not supported)
  • Platform for Windows Phone 8.0+ MDM (new enrollments not supported)
  • Windows 7+ DTM (new enrollments not supported)
  • Windows 10+ Home MDM
  • Windows 10+ MDM
  • Windows Secure Browser 10+
Cloud Extender® information Current module: 3.00.001
  • All modules except OS VPN Windows Server 2012 R2+ Recommended
  • OS VPN - Windows Server 2012 R2+
  • All modules - SMBv2+
MaaS360 Portal security features
  • Minimum password length is 8 characters with both letters and numbers.
  • New password must be generated every 90 days.
  • Unique passwords must be used for 5 cycles before an old password can be used again.
  • Automatic Portal logout after 15 minutes of inactivity.

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MaaS360 platform services URLs and domains

Customers who use firewall rules that allow vendor services must use the default https protocol (TCP port 443) for the MaaS360 services hostnames that are listed in the following tables.

The Cloud Extender application communicates with MaaS360 services on TCP port 443.

The MaaS360 platform does not support firewall configurations with rules that use destination IP addresses or IP address ranges to restrict outbound access to MaaS360 services. These IP addresses might change in the future to maintain high availability for MaaS360 services. Organizations that use SSL filtering should allow the MaaS360 services hostnames that are listed in the following tables.

Table 1. M1 services URLs and domains
Services URL Domains
Use the following services URLs for the MaaS360 platform: Use the following domains if you block Any domains. Configure the firewall to allow outbound access to the following MaaS360 platforms:
https://services.fiberlink.com fiberlink.com
https://mpns.maas360.com maas360.com
https://dmpns.maas360.com maas360.com
https://apis.m1.maas360.com m1.maas360.com
Table 2. M2 services URLs and domains
Services URL Domains
Use the following services URLs for the MaaS360 platform: Use the domain, m2.maas360.com, if you block Any domains. Configure the firewall to allow outbound access to m2.maas360.com.
https://services.m2.maas360.com
https://mpns.m2.maas360.com
https://dmpns.m2.maas360.com
https://apis.m2.maas360.com
Table 3. M3 services URLs and domains
Services URL Domains
Use the following services URLs for the MaaS360 platform: Use the domain, m3.maas360.com, if you block Any domains. Configure the firewall to allow outbound access to m3.maas360.com.
https://services.m3.maas360.com
https://mpns.m3.maas360.com
https://dmpns.m3.maas360.com
https://apis.m3.maas360.com
Table 4. M4 services URLs and domains
Services URL Domains
Use the following services URLs for the MaaS360 platform: Use the domain, m4.maas360.com, if you block Any domains. Configure the firewall to allow outbound access to m4.maas360.com.
https://services.m4.maas360.com
https://mpns.m4.maas360.com
https://dmpns.m4.maas360.com
https://apis.m4.maas360.com
Table 5. M6 services URLs and domains
Services URL Domains
Use the following services URLs for the MaaS360 platform: Use the domain, m6.maas360.com, if you block Any domains. Configure the firewall to allow outbound access to m6.maas360.com.
https://services.m6.maas360.com
https://mpns.m6.maas360.com
https://dmpns.m6.maas360.com
https://apis.m6.maas360.com

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Cloud Extender and Mobile Enterprise Gateway (MEG) module system requirements

Cloud Extender is a scalable piece of software that can increase the depth of view into your network environment and allows high availability in managing your mobile device program. Mobile Enterprise Gateway (MEG) is an add-on module for Cloud Extender that provides simple, seamless, and secure access to behind-the-firewall information resources for mobile device users beyond implementing a new VPN-like technology.

Cloud Extender minimum software requirements

Before you install the Cloud Extender, make sure that the following requirements are met:
Component Minimum requirement
Physical or virtual machine Windows Server 2022, 2019 or 2016 (You can also install the Cloud Extender directly on the Exchange Server or Active Directory Server.)
Note: Cloud Extender does not support the Server Core installation option for Windows Server 2016. Only Full Server Installation, Server Graphical Shell, or Server with a Desktop Experience installation options are supported.
Other software .NET Framework 4.8 must be installed
Memory 2 GB
4 GB for Mobile Enterprise Gateway (MEG)
Processor Dual Core CPU: 2.8 GHz
Disk 4 GB free space

For resource sizing, see the sections for each Cloud Extender module.

Cloud Extender networking

Cloud Extender makes an outbound connection to the MaaS360 Cloud or MaaS360 On-Premises installation.

If you are using the Cloud Extender on the MaaS360 Cloud, you can locate your instance of the MaaS360 Portal from the following areas:

  • The first digit of your Billing ID (at the bottom of the MaaS360 Portal after you log in).
  • The login URL that corresponds with the URLs in the following tables.
Table 6. Connection requirements from MaaS360 Portal to Cloud Extender cloud instance
M1 M2 M3 M4 M6
services.fiberlink.com:443 services.m2.maas360.com:443 services.m3.maas360.com:443 services.m4.maas360.com:443 services.m6.maas360.com:443
mpns.maas360.com:443 mpns.m2.maas360.com:443 mpns.m3.maas360.com:443 mpns.m4.maas360.com:443 mpns.m6.maas360.com:443
https://license.fiberlink.com/internettest https://license.fiberlink.com/internettest https://license.fiberlink.com/internettest https://license.fiberlink.com/internettest https://license.fiberlink.com/internettest
maas-central.maas360.com:443

maas-central-01.maas360.com:443

 maas-central.maas360.com:443

maas-central-02.maas360.com:443

 maas-central.maas360.com:443

maas-central-03.maas360.com:443

 maas-central.maas360.com:443

maas-central-04.maas360.com:443

 maas-central.maas360.com:443

maas-central-06.maas360.com:443
upload.fiberlink.com:443 upload.fiberlink.com:443 upload.fiberlink.com:443 upload.fiberlink.com:443 upload.fiberlink.com:443
dl.maas360.com dl.m2.maas360.com dl.m3.maas360.com dl.m4.maas360.com dl.m6.maas360.com
UEM remediate01.m1.maas360.com UEM (not in use) UEM (not in use) UEM (not in use) UEM (not in use)
https://m.dm https://m.dm https://m.dm https://m.dm https://m.dm
https://mpnsv2.m1.maas360.com https://mpnsv2.m2.maas360.com https://mpnsv2.m3.maas360.com https://mpnsv2.m4.maas360.com https://mpnsv2.m6.maas360.com

For Cloud Extender updates: The Cloud Extender requires access to the MaaS360 Content Delivery service provided by dl.XX.maas360.com, which does not require a specific IP range.

In addition to these networking requirements, the Cloud Extender needs outbound connections open to the Cloud Extender modules. For example, if you enable User Authentication for LDAP, the respective LDAP ports need to be accessible from the Cloud Extender server.

IBM Support log collection

You can open outbound connections to upload.fiberlink.com that allow IBM® Support to remotely collect logs from all installations of the Cloud Extender. However, if this host name is blocked, you must manually collect the Cloud Extender logs by following these steps:
  1. Log in to the Cloud Extender Server.
  2. From the C:\Program Files(x86)\MaaS360\Cloud Extender folder, click DiagnosticCmd.exe.

    A compressed version of the logs is saved to your desktop.

  3. Send the logs to IBM Support at https://www.ibm.com/mysupport/s/topic/0TO0z000000YckSGAS/maas360?language=en_US.

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