Return line detail

You can view the return line details by selecting the return lines in the Return Detail screen and clicking View Details.

Table 1. Return line detail screen, return line
View Icons Description
Order Releases Releases - This icon takes you to the Return Line Releases screen where you can view the list of order releases based on the release number, ship node and status.
Instructions Instructions - This icon lets you view the Return Line Releases screen where you can add, modify or delete the instructions for a order line.
Kit Components Kit Components - This icon takes you to the Kit Components where you can view the kit components associated with the order line.
Address More Addresses - This icon takes you to the More Return Line Addresses screen where you can add or modify forwarding address.
Additional Attributes Item Attributes - This icon takes you to the Item Attributes screen where you can specify additional attributes for item and delivery.
Return Receipt History Receipt History - This icon takes you to the Receipt Detail screen where you can view the receipts associated with this return line.
Chained Orders Related Orders - This icon lets you view the Related Order Lines screen. For example you can view the Return Orders created from the order console by clicking this icon.
Shipment Data Types Order Line Dates - This icon takes you to the Return Line Dates screen to view the requested, expected and actual date type for the given order line.
Work Orders View Work Orders - This icon takes you to the Work Order Details screen where you can view the related work orders associated with this order line.
Audit Return Line Audits - This icon takes you to the Return Line Audits screen where you can view the list of audits done for that order line.
Fields Description
Return # The return number associated with the return line. Click this link to view the Return Detail.
Line # The return line number.
Line Quantity The quantity of the return line item returned. This field can be modified.
Item ID The item ID. Click this link to view the ship node details.
Unit of Measure The line item's unit of measure.
Product Class The item classification such as first quality, second quality, or finished good.
Description A brief description of the line item. This field can be modified.
Status The current status of the return line. Click this link to view the Return Line Status Breakup screen.
Return to Node The node handling the return.

The charges and taxes panel are defined below the return line panel.

This panel displays all order fees, charges and taxes against the overall, open and invoiced prices.

Table 2. Return line detail screen, charges and taxes
Fields Description
Extended Price The total of quantity multiplied by unit price.
Option Price The price of any additional options associated with the item ordered.
Discount The discount price applied to the associated line. Click the hyperlink to view the Overall Return Line Charges, Remaining Return Line Charges and Invoiced Return Line Charges.
Charges The total charges applied the associated line. Click the hyperlink to view the Overall Return Line Charges, Remaining Return Line Charges and Invoiced Return Line Charges.
Tax The total taxes applied to the order line. Click the hyperlink to view the Overall Return Line Taxes, Remaining Return Line Taxes and Invoiced Return Line Taxes.
Totals The total amount of the associated line after any charges and taxes have been applied.

Refer to the Return From table for field value descriptions of the Return From panel.

Table 3. Return line detail screen, additional attributes
Fields Description
Unit Price The price of the line item listed by the Seller.
Customer PO # The customer's purchase order number.
Carrier/Service The carrier (such as UPS) and service (such as Ground or Next Day Air) that originally shipped the return line. This field can be modified.
Is Returnable Indicates that this item is configured to be a returnable item as per your business practices.
Return Window (Days) Indicates how many days a customer or Buyer has to return the line item after receiving it, as per your business practices.
Credit w/o Receipt Indicates whether credit can be issued to the customer before physically receiving the return line item.
Invoiced Qty The quantity of the line item that has been added to a return invoice.
Over Receipt Qty The quantity of the line item that can be received over the quantity the customer plans to return.
Return Reasons The reasons the return line items are being returned.
Shipped Quantity The quantity shipped in the return.
Received Quantity The quantity received in the return.
Fulfillment Type The fulfillment type is used to determine if there are any custom requirements used to determine sourcing locations associated with this return.
Table 4. Return line detail screen, pickup attributes
Fields Description
Pickup Method The method in which this order line reaches its final destination:
  • Delivery - specialized carrier services, such as piano movers.
  • Pickup - hold items for the customer to retrieve.
  • Shipping - typical carrier services, such as UPS.
Carrier Account # The Carrier organization's account number with your organization. This field can be modified.
Associated Pickup Line Number The line number and link to the associated pickup service order line, if applicable.
Shipping Paid By The organization that pays for shipping the return line. This field can be modified.
Carrier/Service The carrier (such as UPS) and service (such as Ground or Next Day Air) for the return line. This field can be modified.
Freight Terms The freight terms used by the carrier. This field can be modified.

Enter any information in the return line details screen and click Save to update the changes.