Troubleshooting the Databridge

Use the following guidelines when troubleshooting problems with the Databridge:

• Check the Databridge error log, $ISMHOME/log/bridge.err, for messages about errors occurring when the Databridge starts:
  • If the Databridge log file contains the following error:

    Failed to open Properties file: filename

    check that the path and filename of the properties file specified in the Databridge properties file are correct. On Windows, specify path separators using \ in place of /.

  • If the log file indicates that the Databridge cannot load a module, check for errors in the module's shared library name in the Databridge properties file.
• If the Databridge log file contains the following, IBM Tivoli Netcool/OMNIbus related, error:

  Failed to read rules - aborting

  • check that the target IBM Tivoli Netcool/OMNIbus ObjectServer is running.
  • confirm that property values in the ObjectServer module properties file are correct.
  • confirm that the rules files are correct.
• If you have connected the ObjectServer module to the Databridge and the Databridge will not start, confirm that the target IBM Tivoli Netcool/OMNIbus is running before you start the Databridge, or set the ObjectServer module AutoSAF property to 1.