Using IBM Support Assistant

The IBM® Support Assistant is a free, stand-alone application that you can install on any workstation. You can then enhance the application by installing product-specific plug-in modules for the IBM products you use.

The IBM Support Assistant saves you the time it takes to search the product, support, and educational resources. The IBM Support Assistant helps you gather support information when you need to open a problem management record (PMR), which you can then use to track the problem.

The product-specific plug-in modules provide you with the following resources:

• Support links
• Education links
• Ability to submit problem management reports

For more information, and to download the IBM Support Assistant Version 3, see http://www.ibm.com/software/support/isa. After you download and install the IBM Support Assistant, folow these steps to install the plug-in for IBM Tivoli® Monitoring:

1. Start the IBM Support Assistant application.
2. Select Updater on the Welcome page.
3. Select New Properties and Tools.
4. Under Tivoli, select IBM Tivoli Monitoring 6.2, and then click Install. Be sure to read the license and description.
5. Restart the IBM Support Assistant.

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