Differences between V9.0.2 and V9.0.2A - Enhanced International Character Support (EICS)

There are two versions of this release of IBM® Tealeaf® Customer Experience; V9.0.2 and V9.0.2A - Enhanced International Character Support (EICS).

In IBM Tealeaf Customer Experience V9.0.2A - Enhanced International Character Support (EICS), IBM Tealeaf provides the following enhancements, which are not available in IBM Tealeaf Customer Experience V9.0.2.

  • Support for all common web page encodings, including those commonly used for Japanese, Chinese, and Korean.
  • Improved encoding, searching, filtering, and collation operations on non-ASCII data (characters outside of A-Z, a-z, 0-9, and common punctuation).
  • Support when the user data being processed is not the same as the native character encoding of the operating system. For example, IBM Tealeaf components can process Arabic data on a French Windows operating system.
Note: IBM Tealeaf CX RealiTea Viewer v9.0.2A does not have these additional features. It contains the same enhancements as V9.0.2.
Warning: IBM Tealeaf Customer Experience V9.0.2A - Enhanced International Character Support (EICS) should only be used if you require the additional features that are provided by this version. If you do not require these additional features, install IBM Tealeaf Customer Experience V9.0.2.
Note: The following IBM Tealeaf products and components do not have a separate installer that is specific to IBM Tealeaf Customer Experience V9.0.2A. You can use the V9.0.2 installation files to enable the following products in your IBM Tealeaf Customer Experience V9.0.2A environment:
  • IBM Tealeaf CX Mobile
  • IBM Tealeaf cxOverstat
  • IBM Tealeaf cxImpact
  • IBM Tealeaf cxView
  • IBM Tealeaf cxConnect for Web Analytics
  • IBM Tealeaf cxConnect for Voice of Customer

In V9.0.2, IBM Tealeaf provides the following enhancements. These features are also available in V9.0.2A - Enhanced International Character Support (EICS).

  • Culturally correct user interface: Updated Portal user interface components to accept and present numbers, dates, times, and calendars to reflect the user's cultural preference.
  • Additional user interface translations: Japanese, Chinese (Simplified), Chinese (Traditional), and Korean.
  • Additional localized product documentation: The product documentation set is translated into all supported languages (German, French, Spanish, Brazilian Portuguese, Japanese, Chinese (Simplified), Chinese (Traditional), and Korean).