Information to collect before contacting the IBM Support Center

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There are things for you to do before you contact the IBM® Support Center.

Before you contact the IBM Support Center, do the following:
  1. Check the AIX® error log, or the Linux®, Solaris, or Windows system log (described in Accessing logged errors) on the node(s) manifesting the problem. If the instructions in this document do not enable you to resolve the problem, the error log or system log should help you to identify the RSCT subsystem experiencing the problem.
  2. Issue the appropriate snapshot command, as prescribed in Snapshot commands.