Problem reporting form

Use the problem reporting form to record information about your server that will assist you in problem analysis.

Collect as much information as possible in the tables below, using either the control panel or the management console to gather the information.

Table 1. Customer, system, and problem information
Customer information and problem description
Your name  
Telephone number  
IBM® customer number, if available  
Date and time that the problem occurred  
Describe the problem  
System Information
Machine type  
Model  
Serial number  
IPL type  
IPL mode  
Message information
Message ID  
Message text  
Service request number (SRN)  
In which mode were IBM hardware diagnostics run? ___ Online or ___ stand-alone ?

___ Service mode or ___ concurrent mode?

Go to the management console or the control panel and indicate whether the following lights are on.

Table 2. Control panel lights
Control panel light Place a check if light is on
Power On  
System Attention  
Go to the management console or control panel to find and record the values for functions 11 through 20. Use the following grid to record the characters shown on the management console or Function/Data display.
Table 3. Function values
Function Value
11 __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
12 __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
13 __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
14 __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
15 __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
16 __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
17 __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
18 __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
19 __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
20 (for control panel users) __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
20 (for management console users)

Machine type:

Model:

Processor feature code:

IPL type: