Learn about some common console-related system reference code (SRC)
data received on your server.
If you receive any of the following SRCs, you might have a problem
with your Operations Console connection or with another console. These lists
of SRCs are not all-inclusive, but they are the ones most commonly seen when
problems with a console or Operations Console are detected.
Important: References
to the data in an SRC are referred to as words 11 through 19 when using the
remote control panel, and words 1 through 9 when viewed at the HMC.
To access SRC data using the HMC, complete the following
steps:
- Select from the following options:
- If you are using an HMC with Version 6 or earlier, continue with step 2.
- If you are using a an HMC with Version 7 or later, continue with step 3.
- Perform the following steps:
- In the navigation area, expand .
- To view the reference code that corresponds to function 11 on the control
panel: In the contents area, select the system or logical partition and view
the associated value in the Operator panel value column.
- To view reference codes that correspond to function 12-19 on the control
panel: In the contents area, expand the system.
- Select the system or logical partition.
- Right-click the system or logical partition and select Properties.
- Select the Reference Code tab. Select the entry
that corresponds to the time stamp you want to view.
- Click Details.
- Record the values that correspond to functions 12 through 19 on the control
panel.
- When finished, click OK twice.
- To collect system information that corresponds to function 20 on the control
panel: In the navigation area, open the Service Applications folder.
- Select Service Focal Point.
- In the contents area, select Service Utilities.
- In the Service Utilities window, select the system and select .
- In the navigation area, click Systems
Management.
- In the navigation area, click Servers.
- In the contents area, select the managed system you want to work with.
- Click .
- Select the reference code you want to view.
To access SRC data using the control panel, complete the following
steps:
- On the control panel, press the increment button until function 11 is
shown on the Function/Data display.
- Press the middle button.
- Record the data.
- Repeat steps 1-3 for functions 12 through 20, until you have recorded
the machine type, model, and serial number shown for function 20.
Note: - If 11 is shown in the Function/Data display on the control panel display,
the numbers that follow are the reference codes.
- If a number other than 11 is shown in the Function/Data display, the number
might not indicate a problem with the system. These reference codes might
indicate functions you select from the control panel display.
- If you have a console with Type and Reference Code columns on it, record
the data under the Type column as the first 4 characters of function 11 on
the problem reporting form. If an A, B, C, or D is displayed as the first
character in the Type column, use the data in the Reference Code column as
the last 4 characters of function 11.
Refer to the following topics to find
information about specific SRCs and troubleshooting options.