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Troubleshooting system reference code (SRC) data

Learn about some common console-related system reference code (SRC) data received on your server.

If you receive any of the following SRCs, you might have a problem with your Operations Console connection or with another console. These lists of SRCs are not all-inclusive, but they are the ones most commonly seen when problems with a console or Operations Console are detected.

Important: References to the data in an SRC are referred to as words 11 through 19 when using the remote control panel, and words 1 through 9 when viewed at the HMC.
To access SRC data using the HMC, complete the following steps:
  1. Select from the following options:
    • If you are using an HMC with Version 6 or earlier, continue with step 2.
    • If you are using a an HMC with Version 7 or later, continue with step 3.
  2. Perform the following steps:
    1. In the navigation area, expand Server and partition > Server Management.
    2. To view the reference code that corresponds to function 11 on the control panel: In the contents area, select the system or logical partition and view the associated value in the Operator panel value column.
    3. To view reference codes that correspond to function 12-19 on the control panel: In the contents area, expand the system.
    4. Select the system or logical partition.
    5. Right-click the system or logical partition and select Properties.
    6. Select the Reference Code tab. Select the entry that corresponds to the time stamp you want to view.
    7. Click Details.
    8. Record the values that correspond to functions 12 through 19 on the control panel.
    9. When finished, click OK twice.
    10. To collect system information that corresponds to function 20 on the control panel: In the navigation area, open the Service Applications folder.
    11. Select Service Focal Point.
    12. In the contents area, select Service Utilities.
    13. In the Service Utilities window, select the system and select Selected > Operator Panel Service Functions.
  3. In the navigation area, click Systems Management.
  4. In the navigation area, click Servers.
  5. In the contents area, select the managed system you want to work with.
  6. Click Tasks > Serviceability > Reference Code History.
  7. Select the reference code you want to view.
To access SRC data using the control panel, complete the following steps:
  1. On the control panel, press the increment button until function 11 is shown on the Function/Data display.
  2. Press the middle button.
  3. Record the data.
  4. Repeat steps 1-3 for functions 12 through 20, until you have recorded the machine type, model, and serial number shown for function 20.
Note:
  • If 11 is shown in the Function/Data display on the control panel display, the numbers that follow are the reference codes.
  • If a number other than 11 is shown in the Function/Data display, the number might not indicate a problem with the system. These reference codes might indicate functions you select from the control panel display.
  • If you have a console with Type and Reference Code columns on it, record the data under the Type column as the first 4 characters of function 11 on the problem reporting form. If an A, B, C, or D is displayed as the first character in the Type column, use the data in the Reference Code column as the last 4 characters of function 11.

Refer to the following topics to find information about specific SRCs and troubleshooting options.