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Verifying the repair in AIX and Linux

End of call procedure for servers with Service Focal Point.

Choose from the following:

Parent topic: Verifying the repair

End of call procedure for servers with Service Focal Point

  1. For future reference, record the SRC or symptom and the location code of the FRU you replaced.
  2. On the HMC, open Service Focal Point and examine the service action event log for any open service action events.
  3. Are there any service action events that are open?
    No
    If the system attention LED is still on, turn off the LED as described in Activating and deactivating LEDs. This completes the repair; return the system to the customer.
    Yes
    Go to step 4.
  4. Record the list of open service action events.
  5. From the list of serviceable events recorded in step 4, perform step 6 through step 32 for each open service action event.
  6. Determine the error class of the serviceable event. Record for future use.
  7. Examine the details of the open service action event.
    Is the error code associated with this service action event the same as recorded in Step 1322-1?
    No
    Go to step 27.
    Yes
    Go to step 11.
  8. Examine the FRU list of the service action event. Are there any FRUs listed for the service action event?
    No
    Go to step 11.
    Yes
    Go to step 9.
  9. Is the FRU list identical (same FRUs, same number of FRUs, and same order of FRUs) to the FRU list of the error code recorded in step 1?
    No
    Go to step 10.
    Yes
    Go to step 11.
  10. The FRU list is different.

    Is the FRU you replaced and recorded in step 1 in the list of FRUs for this service action event?

    No
    Go to step 32.
    Note: There are service action events that will remain open when you leave this MAP. Further service actions may be required to complete the repair.
    Yes
    Go to step 11.
  11. Examine the details of this service action event, and record the partitions involved in this service action event for use in a later step.
  12. Is the error code associated with this service action event of the form A11-xxx or A01-xxx?
    No
    Go to step 17.
    Yes
    Go to step 13.
  13. Have you begun a list of "Axx" partitions from prior service action events that you processed in this MAP?
    No
    Go to step 14.
    Yes
    Go to step 15.
  14. Begin a new list of "Axx" partitions by copying the list of partitions obtained in step 11. Go to step 16.
  15. Add the partition list obtained in step 11 to the existing list of "Axx" partitions obtained from processing previous service action events in this MAP.
  16. Remove all entries in the list of all partitions you recorded in step 11. If you are referred to the list of partitions obtained in step 11 in future steps, the list is empty. Go to step 17.
  17. Select and highlight the service action event from the Error Associated With This Serviceable Event window.
  18. Click Close Event.
  19. Add comments for the serviceable event. Include any unique additional information. Click OK.

    The following steps will add or update FRU information.

  20. Did you replace, add, or modify a FRU of the open service action event?
    No
    Go to step 22.
    Yes
    Go to step 21.
  21. From the FRU list, select a FRU that you need to update. Double-click on the FRU, and update the FRU information. Go to step 23.
  22. Select the No FRU Replaced for this Serviceable Event option.
  23. Click OK to close the service action event.
  24. Is the list of all partitions you recorded in step 11 empty?
    No
    Go to step 25.
    Yes
    Go to step 32.
  25. Does the list of all partitions you recorded in step 11 contain more than one entry?
    No
    Go to step 32.
    Yes
    Go to step 26.
  26. Is the error class recorded in step 25 AIX?
    No
    Go to step 32.
    Yes
    Go to step 27.
  27. Perform the following steps for each entry in the list of all partitions you recorded in step 11, except the partition you were using to debug the original problem.
  28. From the HMC virtual terminal window of a partition in the list of all partitions, type diag at the AIX command prompt.
  29. When the diagnostic operating instructions are displayed, do the following:
    1. Press Enter.
    2. Select the Task Selection option.
      Note: If the terminal type is not defined, you are prompted to define it before you can proceed.
    3. Select the Log Repair option.
    4. Select the resource associated with the repair action. If the repair action was reseating a cable or adapter, select the resource associated with that repair action. If the resource associated with your repair action is not displayed on the Resource List, select sysplanar0.
    5. Click Commit after you have made your selection.
  30. Exit from diagnostics in this partition and return to the AIX prompt.
  31. Have all the partitions in the list of all partitions you recorded in step 11 been processed?
    No
    Go to step 27 to process the next partition in the list you recorded in step 11.
    Yes
    Go to step 32.
  32. Have all the serviceable events recorded in step 4 been processed?
    No
    Go to step 5 and process the next service action event in the list of serviceable events recorded in step 4.
    Yes
    Go to step 33.
  33. While processing all service action events, were you directed to step 14?
    No
    If the system attention LED is still on, turn off the LED as described in Activating and deactivating LEDs. This completes the repair. Return the system to the customer.
    Note: If during the processing of the list of open service action events, some service action events remained open, further service actions may be required to complete the repair.
    Yes
    Go to step 34.
  34. Perform the following steps for each entry in the list of "Axx" partitions you began recording in step 14, except the partition you were using to debug the original problem.
  35. From the HMC virtual terminal window of a partition in the list of "Axx" partitions, type diag at the AIX command prompt.
  36. When the diagnostic operating instructions are displayed, do the following:
    1. Press Enter.
    2. Select the Task Selection option.
      Note: If the terminal type is not defined, you are prompted to define it before you can proceed.
    3. Select the Log Repair option.
    4. Select the resource associated with the repair action. If the repair action was reseating a cable or adapter, select the resource associated with that repair action. If the resource associated with your repair action is not displayed on the Resource List, select sysplanar0.
    5. Click Commit after you have made your selection.
  37. Exit from diagnostics in this partition and return to the AIX prompt.
  38. Have all the partitions in the list of "Axx" partitionss you began recording in step 14 been processed?
    No
    Go to step 34 to process the next partition in the list you recorded in step 14.
    Yes
    If the system attention LED is still on, turn off the LED as described in Activating and deactivating LEDs. This completes the repair. Return the system to the customer.
    Note: If during the processing of the list of open service action events, some service action events remained open, further service actions may be required to complete the repair.
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Last updated: Fri, Oct 30, 2009