(358x, 3592, 4685, 5755, 6279, 6381, 6382, 6383, 6384, 6386, 6387, 63A0, 7207) Tape unit reference codes

A tape or tape library device failure occurred.

Note:
Use this table to handle reference codes that might be displayed during a type D IPL to install the operating system. If you are not performing a type D IPL of the operating system, consult any error logs found in the Serviceable Event View. If you cannot locate an error log in the Serviceable Event View that corresponds with the failure, run a verification test for the tape unit.
  1. Verify that the device has power.
  2. Check the device for any error indications. Refer to the device service information to resolve any error indications.
  3. Clean the recording head in the tape device.
  4. Attempt the failing operation again. Does the operation complete successfully?
    • Yes: You have corrected the problem. This ends the procedure.
    • No: Look at the 4 rightmost characters of the Data display for Function 11, which represent the unit reference code. Find the unit reference code in the following table.

For more on the Failing Item column entries, see Table 2. Tape unit failing items details, which follows the reference code table below.

Table 1. (358x, 3592, 4685, 5755, 6279, 6381, 6382, 6383, 6384, 6386, 6387, 63A0, 7207) Tape unit reference codes

Reference Code Description/Action Perform all actions before exchanging Failing Items Failing Item
3202 Tape unit configuration error

Before exchanging any parts, verify that the following condition is not present:

  • The attached device type or model is only supported on an I/O adapter that is attached to an I/O processor.
UH7CNFG
FI00871
9020 Tape unit configuration error

Before exchanging any parts, verify that the following conditions are not present:

  • Tape and DASD devices attached to an I/O Processor that does not support Tape and Dasd devices at the same time.
  • An unsupported device type or model is attached.
UH7CNFG
FI00871
PTFSRCH
9100 Interface error detected by system or by tape unit

If the attached device is an external device, do the following before exchanging any parts:

  1. If an interposer is required, make sure that it is connected between the I/O processor and the SCSI cable.
  2. Ensure that the SCSI cable is seated correctly, and that there are no bent or damaged pins on the SCSI cable.
  3. Ensure that a terminating plug is attached to the device end of the SCSI cable.
FI00871
FI01112
FI00872
DEVTERM
9101 Fibre Channel interface error detected

If the attached device is an external device, do the following before exchanging any parts:

  1. Ensure that the Fibre Channel cable is correctly connected to the ports.
  2. Clean the Fibre Channel connectors.
  3. If there is a hub attached, verify that the hub is operational.
  4. If there is a gateway device attached, refer to the gateway device service documentation for additional problem analysis procedures.
  5. refer to the tape device service documentation for additonal problem analysis procedures.
FCIOA
FCDEV
FCCABLE
9102 Gateway device detected a SCSI interface error

Use the gateway device service documentation to analyze the problem.
FI00871
FCGATE
FI00872
DEVTERM
9200 Tape unit is not responding

If the attached device is an external device, do the following before exchanging any parts:

  1. Ensure that the device is powered on.
  2. If an interposer is required, make sure that it is connected between the I/O processor and the SCSI cable.
  3. Ensure that the SCSI cable is seated correctly, and that there are no bent or damaged pins on the SCSI cable.
  4. Ensure that a terminating plug is attached to the device end of the SCSI cable.
FI00871
FI01112
FI00872
DEVTERM
9201 Tape unit command timeout

If the attached device is an external device, do the following before exchanging any parts:

  1. Ensure that the device is powered on.
  2. If an interposer is required, make sure that it is connected between the I/O processor and the SCSI cable.
  3. Ensure that the signal cable is seated correctly, and that there are no bent or damaged pins on the SCSI cable.
  4. Ensure that a terminating plug is attached to the device end of the SCSI cable.
FI00871
FI01112
FI00872
DEVTERM
MH7TMED
9202 Tape unit failed after Licensed Internal Code was loaded

If the attached device is an external device, do the following before exchanging any parts:

  1. Ensure that the device is powered on.
  2. If an interposer is required, make sure that it is connected between the I/O processor and the SCSI cable.
  3. Ensure that the SCSI cable is seated correctly, and that there are no bent or damaged pins on the SCSI cable.
  4. Ensure that a terminating plug is attached to the device end of the SCSI cable.
FI00871
FI01112
FI00872
DEVTERM
9210 Illegal or unsupported tape unit response
FI00871
FI01112
PTFSRCH
9211 Gateway device detected a bus protocol error

Use the gateway device service documentation to analyze the problem.
FCGATE
FCIOA
FI00871
ANYFC
FCCABLE
FI00872
DEVTERM
9300 Tape unit failure
FI00871
9301 Tape device failure, redundancy lost

The tape unit detected a hardware failure that does not prevent the tape unit from completing the current operation.
FI00871
9302 Tape device failure or media error

The tape unit detected a failure that may be caused by a hardware failure or a media error.

Refer to the tape unit service information for possible information on diagnositic tests that can be run to isolate between hardware and media failures.
MH7TMED
FI00871
9303 Gateway device failure

Use the gateway device service documenation to analyze the problem.
FCGATE
9310 Licensed Internal Code for the tape unit is not correct
PTFSRCH
FI00871
9320 Tape device Licensed Internal Code failure
FI00130
FI00871
9321 Gateway device Licensed Internal Code error

Use the gateway device service documenation to analyze the problem.
FCCODE
9350 Tape unit detected a read or write error on tape medium

A permanent read or write error occurred. Clean the tape unit and retry the operation.

If cleaning the tape unit does not correct the problem, exchange the tape media.
MH7TMED
UH7CLN
FI00871
9351 Tape with excessive error rate was mounted in tape device.

The tape unit detected that the mounted tape cartridge has a history of excessive read and write errors. It is recommended that you exchange the tape cartridge.
MH7TMED
UH7CLN
FI00871
9355 The data format is incorrect; the tape cannot be read

The tape unit has detected that the data format on the tape media is not supported.

Clean the tape unit and retry the operation.

If the operation continues to fail, use a different tape cartridge.
UH7USER
MH7TMED
UH7CLN
FI00871
9500 Licensed Internal Code error

If the system is operational, perform a dump of the I/O processor data. For more information, see Performing an IOP dump using hardware service manager.
PTFSRCH
9800 to 9804 System successfully recovered from temporary I/O error

No action required. This reference code is logged for information only.

9810 Problem analysis has determined a part should be replaced.

This reference code is used for ending Online Problem Analysis with a list of failing items. (Information Only)

9899 Problem analysis completed, the problem has been corrected.

This reference code is used for ending Online Problem Analysis when no problem was found or the problem was corrected.
UH7FIXD
9900 Licensed Internal Code for tape unit was not upgraded

The I/O processor loading of Licensed Internal Code (LIC) to the programmable tape unit was not completed.

The tape unit will continue to operate with the previous LIC. You may do either of the following:

  • Wait for next IPL when the system will attempt to load the LIC for the tape drive again.
  • Perform TU-PIP4 to reset the IOP and the tape unit. When the IOP is reset, if the device has the wrong level of LIC, the IOP will attempt to load the new LIC.
UH7USER
9901 Tape performance statistics logged.

No action required. This reference code is logged for information only.

9902 An IOP dump was initiated

No action required.

FFF6 Tape volume statistics logged (no action required)

Table 2. Tape unit failing items details

Failing Item Description Document Description
ANYFC Any device on Fibre Channel interface Problem Analysis; Symbolic FRU Isolation
DEVTERM Terminating plug Problem Analysis; Symbolic FRU Isolation
FCCABLE Fibre Channel cable Problem Analysis; Symbolic FRU Isolation
FCCODE Gateway device Licensed Internal Code Problem Analysis; Symbolic FRU Isolation
FCDEV Fibre Channel device Problem Analysis; Symbolic FRU Isolation
FCGATE Gateway device IBM SAN Data Gateway Service Guide
FCIOA Fibre Channel IOA Problem Analysis; Symbolic FRU Isolation
MH7TMED Defective tape Magnetic tape subsystem service information
PTFSRCH Licensed Internal Code Service Functions; APAR or LICTR
UH7CLN Tape unit needs cleaning Magnetic tape subsystem operator's information
UH7CNFG Tape configuration detected by system is not valid Installation
UH7FIXD Problem no longer exists System operation information
UH7USER Operator action required System operation information
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