Contacting IBM service and support

You can contact IBM® service and support by telephone or through the IBM Support Portal.

Before you contact IBM service and support, go to Beginning troubleshooting and problem analysis and complete all of the service actions indicated. If the service actions do not resolve the problem, or if you are directed to contact support, go to Collecting diagnostic data. Then, use the information below to contact IBM service and support.

Customers in the United States, United States territories, or Canada can place a hardware service request online. To place a hardware service request online, go to the IBM Support Portal.

For up-to-date telephone contact information, go to the Directory of worldwide contacts website.
Table 1. Service and support contacts
Type of problem Call
  • Advice
  • Migrating
  • "How to"
  • Operating
  • Configuring
  • Ordering
  • Performance
  • General information
  • 1-800-IBM-CALL (1–800–426–2255)
  • 1-800-IBM-4YOU (1–800–426–4968)
Software:
  • Fix information
  • Operating system problem
  • IBM application program
  • Loop, hang, or message
Hardware:
  • IBM system hardware broken
  • Hardware reference code
  • IBM input/output (I/O) problem
  • Upgrade
1-800-IBM-SERV (1–800–426–7378)
Parent topic: Beginning troubleshooting and problem analysis


Last updated: Thu, December 02, 2021