Correcting a Failed Authentication state for a managed system

The Failed Authentication state can occur when the HMC access password for the managed system is not valid.

1. Do you have an HMC password?
   • Yes: Enter the HMC password and choose from the following options:
     • If the managed system goes to Operating, Power Off, or Standby, the authentication was successful. This ends the procedure.
     • If the managed system goes to No connection, Incomplete, Recovery, or Error state, see Troubleshooting the HMC.
   • No: Do you have an ASMI admin password?
     • Yes: Continue with step 2.
     • No: Contact your next level of support to request CE login. Then continue with step 2, using CE login instead of admin password for step 2.a.
2. Perform the following steps:
   1. Log in to the ASMI with admin authority.
   2. Select Login Profile.
   3. Select Change Password.
   4. In the User ID to change field, select HMC.
   5. Enter the ASMI's admin password in the Current Password for user ID admin field.
      Note: Do not enter the HMC user password. Enter the ASMI's admin password.
   6. Enter a new HMC access password twice and click Continue.
   7. From the HMC Server Management window, select Update the managed system password.
   8. Enter the new password that was set in step 2.f. This ends the procedure.
3. If the problem is not resolved, contact your next level of support or your hardware service provider.