Configuring call home using GUI
The call home feature provides a communication channel that automatically notifies the IBM® service personnel about the issues reported in the system. You can also manually upload diagnostic data files and associate them with a PMR through the GUI.
You can use the Call Home page in the GUI to perform the following tasks:
- Enable call home feature on the cluster.
- Select one or more call home nodes that share the data with the IBM Support.
- Specify the contact information to be used by the IBM Support if there are any issues.
- Specify the proxy information that is needed to create a communication channel between the call home nodes and IBM support.
- Test connection with the IBM server.
Collecting data and sharing it with IBM Support
The call home shares support information and your contact information with IBM on a schedule basis. The IBM Support monitors the details that are shared by the call home and takes necessary action in case of any issues or potential issues. Enabling call home reduces the response time for the IBM Support to address the issues. The call home automatically shares data with the IBM support based on a schedule. The GUI does not support to change the data gathering and sharing schedules.
You can also manually upload the diagnostic data that is collected through the page in the GUI to share the diagnostic data to resolve a Problem Management Record
(PMR). To upload data manually, perform the following steps:
- Go to .
- Collect diagnostic data based on the requirement. You can also use the previously collected data for the upload.
- Select the relevant data set from the Previously Collected Diagnostic Data section and then right-click and select Upload to PMR.
- Select the PMR to which the data must be uploaded and then click Upload.