Integration modules

An integration module provides a mechanism for a process management product to invoke an external operational management product. You can configure an integration module to automate logical management operations, such as software deployment, by using an operational management product.

A process management product can invoke an integration module from an application, a workflow process, or an escalation process. The integration module then invokes an operational management product. The operational management product automates a service management process, such as a software deployment. The implementation returns the results to the process management product.

If predefined modules are provided with your operational management product, use the process solution installer to load them into the integration framework. If you are familiar with the programming interface for the operational management product, you can create integration modules when one does not exist.