Taking action if the installation prerequisites check fails

The installation program runs an early prerequisites check before installing the product to ensure that the target computer satisfies the remainder of the installation sequence.

Symptoms

During the early prerequisites check, you received FAILED or WARNING messages

Resolving the problem

Complete these steps by following the prompts in the wizard:
  1. Double-click each message to learn more about resolving it.
  2. Try to resolve each issue without exiting the installation program. Then, click Check Again in the Prerequisites Check page.
  3. If you must exit the installation program, click Cancel, close the web browser window. Resolve the issues and then restart the installation program.
The following figure shows a portion of the Early Requirements Check page. When you select a FAILED message and click Details, resolution information is displayed.
Figure 1. Requirement Check Result Details window
This figure shows the Early Requirements Check page within the installation program. The checking process has completed. There is a list of check results in the window. Most results are marked PASSED but there are two FAILED checks. The user has selected one of the FAILED messages and clicked the Details button. A Requirement Check Result Details window is displayed that contains resolution information.