Troubleshooting

Look for one of these patterns when a problem occurs:

• The problem always occurs at the same time. If this condition is true, view the appropriate log files to determine if scheduled processes are occurring simultaneously. Examples of such processes are virus checker, automatic updates, or batch jobs.
• The problem always occurs after another operation is done or the same operation is done.
• The problem occurs when another application or process is processed in parallel.

Investigate the log files for the SAP HANA application, the Tivoli® Storage Manager server activity log, and the backint log files to find out the differences between successful and unsuccessful operations. Look for one of these patterns when the problem occurs:

• The problem always occurs at the same time. If this condition is true, view the appropriate log files to determine whether any scheduled processes are occurring simultaneously. Examples of such processes are virus checker, automatic updates, or batch jobs.
• The problem always occurs after another operation is done or the same operation is done.
• The problem occurs when another application or process is processed in parallel.