Running IBM Support Assistant Data Collector
IBM Support Assistant Data Collector is a script-based utility that runs on Windows, Linux, and UNIX systems where Jazz® Team Server is installed.
Before you begin
About this task
Note: The IBM Support Assistant Data Collector utility is not officially supported.
Procedure
Results
- autopdzip: Contains execution log files, settings information, and inventory data.
- network_info: Contains basic network information (on Windows).
- system_info: Contains basic system information (on Windows).
- IM: Contains information related to IBM Installation Manager.
- jazz-directory: Contains directories and files that are
located in the jazz-team-server-install-directory/server
directory. Note: If the jazz-team-server-install-directory/server directory contains any archive files that were created with a tool other than the Support Assistant Data Collector, those archive files might become corrupted when they are included in the archive file that the Support Assistant Data Collector creates.
If your application server is IBM WebSphere Application Server, Liberty Profile, the archive file also contains the LIBERTY_COLLECTION directory.
If your application server is IBM
WebSphere Application Server, the archive file also contains these
directories:
Directory | Contents |
---|---|
IHS_COLLECTION | Information related to IBM HTTP (IHS). The utility tries to detect the IHS installation location based on known installation files. |
WAS_COLLECTION | Information about the application server such as configuration data, version, and fix pack. |
WAS_COLLECTION/profiles | Information about the profiles configuration
and log files that are defined for the application server. To determine
the profile location, the utility uses the command. |
WAS_COLLECTION/Plugins | If available, configuration files and log files that are related to the Plugins directory that is a peer of the AppServer directory. |