Troubleshooting contact scoring

Learn how to troubleshoot external content issues and errors in contact scoring.

Managing lead alerts
Troubleshoot lead alert issues.
Why is my file download lead alert not working for a landing page or web form?
When you create a lead alert for a downloaded file, use the link name instead of the file name.
Why is my scoring model not showing the web form as an option in the drop-down list?
I am attempting to set up my scoring model to assign points to a contact that submits a specific web form, when I attempt to select the web form it does not appear in the drop down menu.
How do I score when a record meets multiple criteria within the same field?
When a contact matches multiple point levels in the same score section, only the highest point levels are honored.

Parent topic: Contact Scoring