Managing Databases

Managing different aspects of a database.

Datajob stuck in waiting status
How to fix a datajob that is stuck with the status of waiting.
Why did your event not record?
Reasons why an event did not record.
Why am I unable to delete a contact source?
Deleting a contact source
Why can you not delete a send hour field?
Unable to remove the Send Hour field in a database.
How can I find an email address in a contact source?
How to find an email address in a contact source.
Why is the find duplicate contacts button grayed out?
The option for Find Duplicate Contacts is grayed out.
Find the Recipient ID
How to find the Recipient ID of a contact in a database.
Removing bounced email addresses from lists
There are two ways to remove bounced addresses from your email list. You can either mark bounces as undeliverable or you can purge the addresses from your list.
How can I find individual email addresses in a database?
Locating email address in a database
Why did the values in the Selection (Choose One) Field Drop Down Values disappear?
For a Selection (Choose One) field, the pre-added option values in the drop-down menu filled by the user disappear. The user has to manually add those values again.
How can I update a contact that is in an opt-out state?
Updating an opted out contact
Does Acoustic Campaign support merge tags?
Will Acoustic Campaign support merge tags?
What happens if an event does not match any contacts in a database
Events and contacts in a database
Will Acoustic Campaign automatically suppress duplicate email addresses?
It depends on the type of database you use.
Why are your search results not returning the expected contacts?
The search functionality returns only the first 100 records. Therefore even though there are records in your database with a more recent date, they might be not displayed in this view.
Why is your database field blank in the edit contact page?
The reason the selection field values are not showing up on the Edit Contact page is because the value that is in the field in the Database, does not match the value for one of the selections.
What data types does universal behavior framework support?
The Acoustic Campaign Universal Behavior Framework supports all database types including the following field types:
What is "Abuse Null"?
Abuse Null - Contacts who were opted out because they filed abuse complaints through their ISP. These are found in the Opt Out Details of a database export.

Parent topic: Troubleshooting