A lookup key is a user-selected data field that allows APIs to update faster. You can
enable lookup keys on a flexible database. If you delete or rename a lookup key, the update impacts
GDPR processing if the same lookup key is also used as GDPR lookup field.
About this task
You can create up to five lookup keys. If you need more fields, contact Support to
increase this limit.
If SMS or Mobile App Message is enabled in your organization, then their lookup keys are already
selected. These fields do not count against your five field limit.
The values in each selected field uniquely identify a contact.
Procedure
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In Data, go to View Data or
Manage.
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Select the database that you want to use.
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Click Settings.
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Click LookUp Keys.
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Click Save.
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In the Status column, check the box next to the fields to be used as lookup fields.
The field limit counter shows how many lookup keys are available.
The selected fields are
disabled to prevent changes while the fields are enabled.
After you select fields, the screen
refreshes to the Database > Fields tab. A
binoculars icon displays next to the lookup field
Note: Fields that are mapped as key fields in
the Mobile Settings tab are automatically selected as lookup keys. These
fields do not count toward your maximum five field limit. These fields cannot be deselected unless
SMS or Mobile Push is disabled.