updateInteraction
- Description
- This transaction is used to correct or update the details of a specific interaction for a party.
- Web Services
- Operation name: updateInteraction
- Example
- Update the details of a specific interaction involving John Smith.
- Usage information
- Interactions are a means of recording contact history such as
telephone calls, faxes, letters, communication from other systems,
and others.
The Interaction business object includes an 'invalid' indicator. If an interaction has been created in error, use this transaction to set the 'invalid' indicator on the interaction to Y (yes).
Essentially, all of the information that can be added as part of the addInteraction transaction can be updated using this transaction, including the date when the interaction occurred, the method of communication (such as fax, telephone, or email), the details of the communication, and more.
- Preconditions
- An interaction must exist.
- Mandatory input
- InteractionIdPK
- InteractionLastUpdateDate
- Inquiry levels
- Not applicable
- Filter values
- Not applicable
- Transaction behavior
- Not applicable
- Request message
- <TCRMTxType> updateInteraction
<TCRMTxObject> TCRMInteractionBObj
<TCRMObject> TCRMInteractionBObj
- Response objects
- TCRMInteractionBObj
- Special note
- Not applicable