Configuring the ICD event summary field

To enable ICD to process event summary data of more than 100 characters, you must configure the description attributes of the TICKET, WORKVIEW, and WORKORDER objects.

The Netcool/OMNIbus event data that is passed to ICD is composed from data stored in the Node and Summary columns of the ObjectServer alerts.status table. By default, the alerts.status table limits the number of Node characters to 64 and Summary characters to 255. When the gateway concatenates the data in these two columns, the total character count sent to ICD is 320 (64 + 255 + 1).

The default setting of the ICD summary field for incidents or service requests is 100 characters. Because the gateway might be passing on summary data of more than 100 characters, this default setting can cause problems with the creation of incidents or service requests in ICD.

When this happens, you can expect to see errors similar to the following being logged in the gateway log file ($OMNIHOME/log/GAT_TSRM.log):
2010-09-23T18:24:17: Error: E-GJA-000-000: [ngjava]:
TSRMRdrWtr: Error 500:
nested exception is: psdi.util.MXApplicationException:
BMXAA4049E -
The value specified 
<event data being sent to TSRM> 
exceeds the maximum field length.

To avoid possible problems with the creation of summary data, you must change the description attributes of the TICKET, WORKVIEW, and WORKORDER objects in ICD. This will enable ICD to process summary field lengths greater than 100 characters.

Setting object description attributes

To enable ICD to process summary field lengths of up to 320 characters, use the following steps:
  1. Start the ICD Web application interface.
  2. Select Go To > System Configuration > Platform Configuration > Database Configuration.
  3. For each of the TICKET, WORKVIEW, and WORKORDER objects, use the following steps:
    1. Search for the object.
    2. Select the object.
    3. On the Attributes tab, choose the DESCRIPTION attribute.
    4. In the attribute details panel, set the character length to 320.
    5. Save your changes.

Activating the new description character lengths

To activate the new description character lengths, use the following steps:
  1. Select Go To > System Configuration > Platform Configuration > Database Configuration.
  2. Select Select Action > Manage Admin Mode.
  3. Select Turn Admin Mode On.
  4. Refresh the status until the Admin Mode On message appears.
  5. Select Select Action > Apply Configuration Changes.
  6. In the Admin Mode window, select Close.
  7. Select the Current Backup checkbox.
  8. Select Start Configuring the Database.
  9. Refresh the status until configuration is complete and then select OK.
  10. Select Select Action > Manage Admin Mode.
  11. Select Turn Admin Mode Off.
  12. When the admin mode turns off, select Close.