Gathering diagnostic information

Before you report a problem with IMS Online Reorganization Facility to IBM® Software Support, you need to gather the appropriate diagnostic information.

Procedure

Provide the following information for all IMS Online Reorganization Facility problems:
  • A clear description of the problem and the steps that are required to re-create the problem
  • All messages that were issued as a result of the problem
  • Product release number and the number of the last program temporary fix (PTF) that was installed
  • The version of IMS that you are using and the type and version of the operating system that you are using
Provide additional information based on the type of problem that you experienced:
For online abends, provide the following information
  • The job log from the TSO session that encountered the abend
  • The job log from the server
  • A description of the task that you were doing before the abend occurred
For errors in batch processing, provide the following information
  • The complete job log
  • Print output
  • Contents of any data sets that were used during the processing