IBM Security Privileged Identity Manager, Version 2.0.2

Managing the support files

IBM® Customer Support uses support files to help you troubleshoot problems with the IBM Security Privileged Identity Manager virtual appliance. Support files contain all log files, temporary and intermediate files, and command output that is needed to diagnose customer support problems.

About this task

Support files might contain customer-identifiable information, such as IP addresses, host names, user names, and policy files. Support files do not contain confidential information, such as passwords, certificates, and keys. All files inside a support file contain text that can be inspected and censored by the customer.

The support file contents are stored in a .zip file.

Tip: You can create multiple support files to track an issue over time.

Procedure

From the top-level menu of the Appliance Dashboard, click Manage > System Settings > Support Files. The Support Files page is displayed.

On the Support Files page, do one or more of the following actions.

Option	Description
New	To create a support file, click New, type a comment to describe the support file, and then click Submit. A new support file is created on the IBM Security Privileged Identity Manager virtual appliance.
Edit	To edit the comment for a support file, select the support file, click Edit, type a new comment, and then click Submit.
Delete	To delete a support file, select the support file, and then click Delete.
Download	To download support files, select the support files, click Download, browse to the drive where you want to save the support files, and then click Save. Note: If you download multiple support files, the files are compressed into a .zip file.

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