Reporting FAQ

Do you have a question about IBM Watson Care Manager Reporting? A list of the most frequently asked questions and their answers is available here.

Q. What browsers are compatible with Reporting?

For a full list of supported browsers for IBM Watson Care Manager Reporting, see Watson Care Manager Supported Software.

Q. What is the time out period for the Reporting application?

By default, if you are inactive for 30 minutes, you will be signed out of your account. However, this period might be different for your organization. You can sign in again to continue working.
Tip: To avoid losing your work if you are signed out, ensure that you regularly save your draft custom reports.

Q. Where can I find the prebuilt reports?

The prebuilt Watson Care Manager reports are available in the Reporting application.

  1. Click Team content > Watson Care Manager. The reports are contained in the folders shown. Note: Only folders that you have valid authorization permissions to access are visible.
  2. Click one of the following folders:
    • Reports
    • Dashboards
    • Clients Receiving Care
  3. Click a report to run it.

Q. How do I join two data sets together?

Join data sets by selecting each data set, or data items in the data sets, and drag them to your report. When you see the black line, drop the data sets or data items on to your report. For your report to work correctly, ensure that one of the data sets is a primary data set. You must use the primary data set when you create reports that display data from multiple data sets. For more information, see Exploring the Reporting data view. For information about specific data sets, Watson Care Manager data.

Q. Why does my report have empty cells?

If data is not recorded in Watson Care Manager, it does not appear in reports. For example, if you create and run a report that shows clients and their conditions, by default, your report will show clients with and without condition data. To show only clients with specific data, apply the Exclude Null filter to the relevant column in your report.

Q. How do I add images to my report, such as my organization logo?

Important: Images that you add must be in .jpg or .gif format.
  1. Click the Toobox icon, select Layout, drag the Image object to your report, then double-click it.
  2. In the Image URL text box, type the URL of an image.
    Tip: To add an image that is available on the web, open a browser in a new window, search for the image, right-click it, then copy and paste its URL into the text box.
  3. Click OK.
  4. Optional: You can resize the image.
    1. Click the Show Properties Show properties icon icon.
    2. In Positioning > Size & overflow, specify the width. The height adjusts automatically.
    3. Click OK.

Q. I want my report to show data based on a date range that a user selects. How do I do this?

There are two way to do this. You can create a parameterized filter in your report or you can add a prompt page that includes a Date prompt. For more information, see this Cognos Analytics video tutorial or see Build your own prompt and prompt page in the IBM Cognos Analytics documentation.

Q. How do I schedule a report to run periodically?

You can schedule a report to run periodically for example, every Friday at 9pm. Depending on your organization's business needs, you might want to run a report at regular weekly or monthly intervals when demands on the system are low.

To schedule a report, see Schedule in this Cognos Analytics video tutorial: How to manage schedules and subscriptions. The video also demonstrates Subscriptions and Notifications. These features are also available in Watson Care Manager Reporting.
Important: The procedure to schedule a report in Watson Care Manager Reporting is the same as in the video, with the following exceptions:
  • When specifying the schedule Period, in addition to choosing the report start and end date, you can choose a start and end time in Watson Care Manager Reporting.
  • In Delivery, only the default Save option is supported. This option saves each report version in Watson Care Manager Reporting. Print and Email delivery options are not supported.
  • In Prompts, it is not possible to store prompt values. The default Set values option cannot be changed in Watson Care Manager Reporting. Prompt values are not supported.
Note: You may see other minor differences between the IBM Cognos Analytics user interface shown in the video and the Watson Care Manager Reporting user interface. However, in general, the procedures for scheduling reports, subscriptions, and notifications are the same.

Q. How do I import/export a report in Cognos Analytics?

Occasionally, you might need to import or export a report in Cognos Analytics. For example, if you have issues creating a custom report, IBM Customer Support might request a copy of it. To do this, see How to import/export a report specification in IBM Cognos Analytics 11.

Q. Who can I contact if I have support questions or want to request an enhancement?

If you can't find the answer to your question in the Watson Care Manager documentation or Cognos Analytics 11.1.x documentation, submit a case on the Watson Health Support Portal or reach out to your client executive.