Engaging clients in their own care
Encourage your clients to use the IBM Watson Care Manager Connect
Individuals web
application, which is linked to IBM Watson Care Manager , to collaborate with you
and the rest of their care team on their care plan. Clients can sign in to Connect
Individuals to see their
planned goals and actions, complete their actions, and send messages to their care team. If their
service providers are registered in IBM Watson Care Manager , clients can also
collaborate with their care team on provider services on their plans.
The Connect Individuals application Connect Individuals to see the goals and actions on their plans, and to complete actions. If the Messaging feature is enabled in Watson Care Manager , clients and care teams can send messages to each other. If service providers are registered in Watson Care Manager and the Providers feature is enabled by an administrator in Watson Care Manager , clients can see the provider services on their plan, and search for local services and providers. They can shortlist their preferred service providers to review with their care team. If your organization uses Watson Care Manager Community Service Payment to manage budgets and payments and if clients are required to contribute to the cost of their care services, they can set up their payment contributions using PayPal . Connect Individuals is a responsive web application that you access from the Internet.Inviting clients to register for Connect Individuals Connect Individuals application to collaborate with you on planning their goals, actions, and community services. Clients receive an email with instructions on how to register.Managing client messages Connect Individuals application. If you have unread messages from your clients, Watson Care Manager notifies you. You can manage your message notifications, send new messages to clients, and filter the list of messages between a single client and their care team.Collaborating with your care team Connect Individuals web application (if licensed) to securely collaborate with your care team on your care plan. You can access the application from your browser on the Internet. You can see and send messages to your care team, see your goals and actions, complete actions, and see your care team's contact information. If you use provider services, you can see the service on your plan, and can search for and shortlist your preferred services and providers to review with your care team.Managing Connect Individuals client accounts Connect Individuals , you can temporarily suspend their account and reactivate it later. If the client is unlikely to need access to Connect Individuals again, you can close their account which deactivates it in the application. If you close an account and the client needs access to Connect Individuals again, you must send the client a new onboarding request.