Attachment restrictions

The types of files that you can upload or attach is restricted to ensure that viruses and malware do not enter the system by mistake.

File names must not exceed 64 characters. Files cannot have the same file name as an existing attachment.

By default, the maximum file size is 25 MB.

By default, the care team can upload and attach the following types of files. IBM Support can modify the list of permitted file types, according to the security policy of your organization. Talk to your organization's security administrator if you require any changes.
  • .bmp
  • .csv
  • .dicom
  • .doc
  • .docx
  • .dot
  • .gif
  • .jpeg
  • .jpg
  • .ods
  • .pdf
  • .png
  • .rtf
  • .tif
  • .tiff
  • .txt
  • .xls
  • .xlsx