Gathering diagnostic information

Important: IBM® Cloud Pak for Data Version 4.5 will reach end of support (EOS) on 31 July, 2025. For more information, see the Discontinuance of service announcement for IBM Cloud Pak for Data Version 4.X.

Upgrade to IBM Software Hub Version 5.1 before IBM Cloud Pak for Data Version 4.5 reaches end of support. For more information, see Upgrading IBM Software Hub in the IBM Software Hub Version 5.1 documentation.

You can gather diagnostic information to be sent to IBM Support when a problem arises.

About this task

To gather diagnostic information, create and run a diagnostic job in the Cloud Pak for Data administration tool.

Procedure

  1. Log in to the web client as an administrator.
  2. From the navigation menu, select Support > Diagnostics.
  3. Click New diagnostics job.
  4. Specify the time frame for which you want to gather diagnostic information by clicking the Gather diagnostics from the past menu.
  5. Under the Name column, select the services for which you want to gather diagnostic information.
    Tip: If you encounter a problem with one of the following features, ensure that you gather diagnostic information for Common core services:
    • Platform connections
    • Deployments
    • Jobs
    • Notifications
    • Projects
    • Search
  6. Click Start.
  7. When the job finishes, select it, click ..., and select from the available options.
    • To download a compressed file of the diagnostic information onto your computer, click Download ZIP.
    • To duplicate the diagnostic job, click Duplicate job.
    • To delete the job, click Delete diagnostic job.