Documentation for the IBM Support Center
In most cases, persistent error conditions indicate an installation or configuration problem. Contact the local IBM® branch office for installation assistance.
If a software defect is suspected, collect the following information
before contacting the IBM Support
Center:
- PROFILE.TCPIP
- TCPIP.DATA
- Output from Netstat commands. If using policy-based routing, collect Netstat ROUTE/-r output for all possible route tables involved in the failed routing.
- Output from Ping traces
- If using policy-based routing, output from pasearch commands
- Network diagram or layout
- Error messages received. See z/OS Communications Server: IP Messages Volume 4 (EZZ, SNM) for information about messages.
- Component traces, see TCP/IP services traces and IPCS support
- If using dynamic routing protocols for IP route table management, see the following information: