Advisor or Agent appears to be hung
Verify that the Agent or Advisor is actually hung by issuing
a MODIFY procname,DISPLAY,DEBUG command. If no
response is received, then attempts to stop (not cancel) the application.
If the application does not terminate, the application is hung. If
the hang occurred while DEBUG-level Advisor or Agent trace was in
effect, collect the following problem documentation and call IBM® Service.
- Take an SVC dump of the Agent or Advisor address space (depending on which application is hung) and of the OMVS address space including its data spaces.
- Capture the MVS™ console messages.
- Capture the application (Agent or Advisor) log messages written to syslogd.
If DEBUG-level trace was not in effect at the time, turn on DEBUG-level Advisor or Agent trace, reproduce the problem, collect the problem documentation previously mentioned, and call IBM Service.