Response time

This is the expected amount of time required to complete the work submitted under the service class. Specify either an average response time, or response time with a percentile. A percentile is the percentage of work in that performance period that should complete within the response time.

You must specify the goal for system response time, not "end-to-end" response time. That is, workload management does not control all aspects of system performance, so response-time scope is confined to the time SRM has control of the work.