If your installation has access to the interactive online database program, IBMLink/ServiceLink, you can use IBMLink/ServiceLink to perform these tasks:

1. Search and browse for an existing APAR that is similar to your problem. Use the full set of keywords that is developed from the diagnostic procedures. Use only the keywords that are described in this book. Make sure that keywords are spelled exactly as they are described in this book.
2. If an APAR exists, search to see if a program temporary fix (PTF) is available.
3. If a PTF is available, order the PTF.
4. If an APAR does not exist, you can create an Electronic Technical Response (ETR) problem report to receive assistance from a z/OS NFS service representative. See Contacting the IBM Support Center for the type of information you will need.