IBMLink/ServiceLink is a set of online electronic services available
to customers. Some of these services are available to you free of
charge as a part of the SoftwareXcel basic contract. Some of these
services are available for an additional fee as part of the optional
SoftwareXcel Extended contract. Contact your local IBM® marketing branch office for more information
on SoftwareXcel contracts and services.
The following services are available to you under one of these
contracts:
- SRCHSERVICE
- Online database of APAR and PTF information, with extensive
search capability.
- PSP
- Preventive Service Planning information database. This database
contains the latest information concerning the installation of IBM products, including the latest
service recommendations.
- SRD
- Service Request and Delivery Facility. This facility provides
a means for election ordering and delivery of corrective services,
including PTFs and APARS.
- ASAP
- Automatic Software Alert Process. This facility alerts the user
when critical service information becomes available on a list of products
that are selected by the user.
- ETR
- Electronic Technical Response. The user may electronically report
problems and ask appropriate technical questions about IBM products through this facility.
The ETR answers questions and problem reports by utilizing electronic
responses. Optionally, you can request to talk to an IBM representative about your problem report. Submit
nondefect-related, nontechnical questions to the question and answer
(Q&A) queue in Canada on a severity 3, priority 3 basis.
- AST
- Automatic Status Tracking. This facility allows the user to
request notification when the status of a user-selected APAR or PTF
changes, or both.
- VPL
- View Program Listings. This is an online database of module
listings for non-object code only (OCO) modules distributed through
PTFs.
z/OS DFSMSdss Storage Administration
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