Installing Jazz for Service Management

Install Jazz® for Service Management so that it can be used with Predictive Insights.

1. Download and extract the following files:
   • JSM1.1.3.7_FOR_LNX_ML.zip
   • WSPAS8.5.5.16_FOR_JSM_LNX_ML.tar.gz

   Extract both files to a directory on the server on which you plan to install Jazz for Service Management.

2. Change to the /eclipse subdirectory of the Installation Manager installation directory and use the following command to start Installation Manager

   ./IBMIM

   Note: WebSphere® Application Server does not support Installation Manager console mode installation. If you are unable to installs in GUI mode, then install in silent mode. For more information, see https://www.ibm.com/support/knowledgecenter/SSEKCU_1.1.3.0/com.ibm.psc.doc/install/psc_c_install_silently_overview.html.

   To record the installation steps in a response file for use with silent installations on other computers, use the -record response_file option. For example:

   ./IBMIM -record install_1.xml

3. From the main menu, click File > Preferences.
4. In the Preferences > Repositories panel, click Add Repository.
5. Click Browse and navigate to the following location and files:
   • JazzSM_Image_Home/JazzSMRepository/disk1/diskTag.inf
   • Install_Imgs_Home/WASRepository/disk1/diskTag.inf
6. Click OK.
7. Click Install.
8. Complete the following steps to configure Jazz for Service Management to support TLS 1.2.
   1. To log in to Dashboard Application Services Hub, type the following URL:

      https://<host>:<port>/ibm/console/logon.jsp

      where <host> is the host name of the Dashboard Application Services Hub server and <port> is the port number. The default port number is 16311.
   2. Click Console Settings > WebSphere Administrative Console.
   3. Click Launch WebSphere Administrative Console.
   4. Click Security > SSL certificate and key management > SSL configurations > NodeDefaultSSLSettings > Quality of protection (QoP) settings
   5. In the Protocol field, select TLSv1.2.
   6. Click Apply.
   7. Click Save.
   8. Edit the JAZZ_Profile_Home/properties/ssl.client.props file, where JAZZ_Profile_Home is /opt/IBM/JazzSM/profile by default.
   9. Update the value of the com.ibm.ssl.protocol field to TLSv1.2 by performing the following steps:
      1. Search for com.ibm.ssl.protocol There are two occurrences of this value in the file.
      2. Update the first entry to read:

         com.ibm.ssl.protocol=TLSv1.2

      3. Ignore the second entry.

      A grep of the JAZZ_Profile_Home/properties/ssl.client.props file should now read as follows:

      $ grep com.ibm.ssl.protocol ssl.client.props
      com.ibm.ssl.protocol=TLSv1.2
      #com.ibm.ssl.protocol=SSL_TLSv2