Technical support
IBM® Security provides technical support to customers who are entitled to receive support.
The IBM Support Portal
Before you contact IBM Security Solutions about a problem, see the IBM Support Portal at http://www.ibm.com/support/entry/myportal/support.
The IBM Software Support Guide
If you need to contact technical support, use the methods described in the IBM Software Support Guide at http://www14.software.ibm.com/webapp/set2/sas/f/handbook/home.html.
The guide provides the following information:
- Registration and eligibility requirements for receiving support
- Customer support telephone numbers for the country in which you are located
- Information you must gather before you call
For instructions on opening a licensing or download center PMR via the Service Request (SR) tool, see Technote #1648968.