User does not see menu items in Order Hub

When you log in to Order Hub, you do not see any menu items in the navigation menu, or you do not see as many menu items as you think you should see. This issue might occur due to various reasons.

Reason 1: You are not assigned to the appropriate user group

All users must be assigned to a user group with Order Hub permissions. You might not be assigned to a user group, or you are assigned to a user group with limited or no permissions.

Solution

Ask an administrator to verify whether you are assigned to a group with the appropriate permissions. For more information, see Defining resource permissions.
If you have the appropriate permissions but still cannot see menu items, then try reason 2.

Reason 2: User ID mismatch between Sterling Order Management System and Order Hub

If you recently changed your Sterling Order Management System User ID or updated the E-mail field, then the database might be outdated.

Solution

Ask an administrator to verify whether the OMS User ID that is associated with your Order Hub login is correct.

Log in to Order Hub.
Go to Settings > User roles.
In the user's row, check whether the OMS User ID value is the correct Sterling Order Management System User ID. The IBMid that is used to log in to Order Hub must match the E-Mail field in Applications Manager.
If the OMS User ID is incorrect, select the checkbox next to the user and then click Clear OMS User ID. The system will find the correct User ID the next time the user logs in to Order Hub.