Logging in to Order Hub

When you are added as an Order Hub user, you can log in to Order Hub by using your IBMid.

Before you begin

Procedure

You need an IBMid account to log on to Order Hub.

  1. If you do not have an IBMid:
    1. Check your email for an invitation with the subject You're invited - Response requested or from sender noreply@app.omsbusinessusercontrols.ibm.com. The invitation contains a link and instructions to access your account. If the invitation is not in your main inbox, check your spam mail.
    2. Click the Accept Invitation link in the email that you received informing you that your Order Hub account is ready.
      You are directed to a site to sign up for an IBMid.
      Important: You must use the Accept Invitation link in your invitation email to access Order Hub for the first time. Do not try to log in to Order Hub directly by using a URL when you are accessing it for the first time.
    3. After you complete the sign up, you are redirected and logged in to Order Hub.
  2. If you have an IBMid, go to https://www.supply-chain.ibm.com/ and log in with your IBMid.

Troubleshooting:

After you log in, if you encounter any errors that state that an associated user cannot be found in Sterling Order Management System, do the following steps:
  1. Verify how your IBMId is displayed at the upper right corner of the Order Hub UI.
  2. Ensure that the same IBMid is specified in the Applications Manager UI in the Email field under the contact address of the Sterling Order Management System user under Security > Users.
  3. Use the same email ID, with the exact case, to log on to Order Hub.

What to do next

If you are assigned the fulfillment manager user role, you can create workspaces to monitor your network performance. After you create a workspace, the workspace that you set as your default workspace is displayed as the first and active workspace when you open Order Hub.

You can also view the nodes and orders within the workspace and take appropriate business actions.

You can use the following web address to access Order Hub the next time you want to log in: https://www.supply-chain.ibm.com.