Next-generation platform

Contact your administrator to enable this feature

Related troubleshooting: Contact your administrator to enable the monitor

A message similar to "Contact your administrator to enable this feature" appears in multiple areas within the Order Hub user interface.

  • On the Home page and on the Alert rules page.
    Contact your administrator to enable this alert feature
  • On the Workspaces page.
    Contact your administrator to enable the Workspaces feature

Problem

All relevant data that are needed for the Workspaces, Alerts, and Metrics features are stored in a set of metrics tables in the Sterling Order Management System database. This data is processed in real time by a set of agents to calculate metrics. Therefore, you need to configure and enable the agents before you can view metrics.

Solution

To enable the features in your developer toolkit, complete the following steps:
  1. Add the following properties to the customer_overrides.properties file to enable metrics on the Workspaces pages and the Node pages.
    
    yfs.sba.agent.url=file:/home/omsuser/devtoolkit_docker/jndi
    yfs.sba.agent.metrics.RM.queue=DEV.QUEUE.1
    yfs.sba.agent.metrics.OU.queue=DEV.QUEUE.2
    yfs.sba.agent.metrics.SU.queue=DEV.QUEUE.3
    Note: Note: DEV.QUEUE.# are default queues that are created during setup. You can use custom queues if needed. For more information, see Configuring and running agents in containerized developer toolkit.
  2. Add a new property through the System Administration Console.
    1. Log in to the System Administration Console. The default URL format is https://<server>:<port>/sma/sma/login.do.
    2. Click System > Property Management.
    3. For Category, select yfs
    4. For Property name, select is
    5. For the search field, enter sba.enabled
    6. Click Search.
    7. Select the resulting row and click Manage property.
    8. Click Modify value.
    9. Set New value to Y and then click OK.
  3. Go back to the terminal and restart the server.
    1. Go to the <toolkit>/compose directory.
    2. Restart the server.
      ./om-compose.sh restart
  4. Restart your web browser.