Onboarding to Order Hub

When your company is first onboarded to Order Hub, the IBM onboarding team works with you to set up one tenant administrator account for your organization. You need to provide an IBMid or if you do not have an IBMid, an email address. After the tenant administrator account is created, you can log in and give other users access to Order Hub.

Before you begin

Ensure that you are aware of the following platform-specific onboarding experiences and limitations:

Next-generation platformOrder Hub is enabled for you by default when you are onboarded to Sterling Order Management System. If you have any questions or need any additional assistance, contact your IBM Account Representative.

Legacy platformTo enable and start to use Order Hub, contact your IBM Account Representative or open a case with IBM Support. The legacy platform does not include workspace and node analytics, and does not include the OMS User ID column in the user role settings.

Procedure

  • If you provided the IBM onboarding team an email address that is not linked to an IBMid:
    1. Check your email for an invitation with the subject You're invited - Response requested or from sender noreply@app.omsbusinessusercontrols.ibm.com. The invitation contains a link and instructions to access your account. If the invitation is not in your main inbox, check your spam mail.
    2. Click the Accept Invitation link in the email that you received informing you that your Order Hub account is ready.
      You are directed to a site to sign up for an IBMid.
      Important: You must use the Accept Invitation link in your invitation email to access Order Hub for the first time. Do not try to log in to Order Hub directly by using a URL when you are accessing it for the first time.
    3. After you complete the sign up, you are redirected and logged in to Order Hub.
  • If you provided the IBM provisioning team an IBMid, go to https://www.supply-chain.ibm.com/ and log in with your IBMid.

What to do next