You
can enable and disable trace for Sterling
Order Management System logs.
About this task
Follow this procedure if you want to start or stop the trace for Sterling
Order Management System
logs such as application logs, agent logs, and integration logs.
Procedure
- Log on to the Application Console.
- Go to
- Click . The Trace component window is
displayed.
- Select the Component Type and Component
Name.
- Select the Trace Level as VERBOSE to get
detailed logs.
Once you start the trace, until you stop it, the component is traced and details are recorded
in the corresponding logs.
Note: The traces that are set for collecting logs expire by default after
10 minutes from the time they are started. You can update the TTL up to 1440 minutes. For more
information, see
Extending trace expiry time for logs.
What to do next
- To see the details of the component that is traced, extract the logs. For more information, see
Exporting application logs.
- You can then analyze the logs as required. For example, you can analyze the logs for specific
information like PII data. The application code removes all PII data. However, any custom code that
outputs the PII data must be taken care by customers themselves.
- Use the Exporting MQ logs self-serve process to download
the logs that are generated by the IBM MQ server.