Reporting a FEPI problem to IBM

When reporting a problem to IBM® Support, you must provide details of the CICS® system in which FEPI is installed.

About this task

You must provide the following information:
  • All listings from the CICS job, including the CICS job log and JCL
  • A print of all reports sent to the CSZL transient data queue
  • A full system dump (including the CSA and LSQA)
  • Any relevant transaction dumps
  • All trace entries (you may need to re-create the problem with SZ trace active)
  • A listing of the application program that detected the problem
  • Listings of the programs used to configure your FEPI system
  • Listings of any active CICS global user exit programs (not only the FEPI ones)
  • Prints of user journals, if FEPI journaling was active when the problem occurred.
The following materials might also be required:
  • A VTAM® trace showing the data flows
  • A trace of the back-end system showing what data streams were received from FEPI application programs
  • A z/OS Communications Server status display showing the status of FEPI connections
  • Any dumps or logs produced by the back-end system.