Reporting a FEPI problem to IBM
When reporting a problem to IBM® Support, you must provide details of the CICS® system in which FEPI is installed.
About this task
You must provide the following information:
- All listings from the CICS job, including the CICS job log and JCL
- A print of all reports sent to the CSZL transient data queue
- A full system dump (including the CSA and LSQA)
- Any relevant transaction dumps
- All trace entries (you may need to re-create the problem with SZ trace active)
- A listing of the application program that detected the problem
- Listings of the programs used to configure your FEPI system
- Listings of any active CICS global user exit programs (not only the FEPI ones)
- Prints of user journals, if FEPI journaling was active when the problem occurred.
The following materials might also be required:
- A VTAM® trace showing the data flows
- A trace of the back-end system showing what data streams were received from FEPI application programs
- A z/OS Communications Server status display showing the status of FEPI connections
- Any dumps or logs produced by the back-end system.